Table 1 Analysis of the studies reviewed (Summarised from the literature)
From: Making sense of maritime supply chain: a relationship marketing approach
No | Author(s) | Method(s) | Relationship Focus | Research Contribution |
|---|---|---|---|---|
1 | Dwyer and Oh (1987) | Questionnaires | Manufacturers & Dealers | Satisfaction, Minimal opportunism and Trust |
2 | Crosby et al. (1990) | Questionnaires | Sales people & Customers | Satisfaction and Trust |
3 | Lagace et al. (1991) | Questionnaires | Physicians & Sales people | Trust and Satisfaction |
4 | Moorman et al. (1992) | Questionnaires | Providers & Users of market research | Perceived quality and Commitment |
5 | Han et al. (1993) | Questionnaires | Purchasing agents & Sales people | Trust and Satisfaction |
6 | Johnson et al. (1993) | Questionnaires | Distributors & Suppliers | Satisfaction, Cooperation and Relationship stability |
7 | Wray et al. (1994) | Questionnaires & Interviews | Financial intermediaries & their Customers | Satisfaction and Trust |
8 | Morgan and Hunt (1994) | Questionnaires & Interviews | Retailers & Customers | Trust and Commitment |
9 | Kumar et al. (1995) | Questionnaires | Manufacturers & Dealers | Conflict, Trust and Commitment |
10 | Bejou et al. (1996) | Questionnaires & Interviews | Sales people & retail customers | Satisfaction and Trust |
11 | Menon et al. (1996) | Questionnaires | Intraorganizational | Conflict |
12 | Leuthesser (1997) | Questionnaires | Suppliers & Buyers | Satisfaction and Trust |
13 | Doney and Cannon (1997) | Questionnaires | Suppliers & Buyers | Trust |
14 | Dorsch et al. (1998) | Questionnaires | Vendors & Purchasing executives | Trust, Satisfaction, Commitment and Opportunism |
15 | Smith (1998a) | Questionnaires | Purchasing professionals & Sales representatives | Trust, Satisfaction and Commitment |
16 | Smith (1998b) | Questionnaires | Sellers & Buyers | Trust, Satisfaction and Commitment |
17 | Selnes (1998) | Questionnaires | Food producers & their Customers | Trust and Satisfaction |
18 | Bowen and Shoemaker (1998) | Questionnaires | Hotels & their Guest | Trust and Commitment |
19 | Jap et al. (1999) | Interviews | Buyers & Sellers | Trust, Conflict, Disengagement and Continuity |
20 | Baker et al. (1999) | Questionnaires | Suppliers & Resellers | Trust, Satisfaction and Commitment |
21 | Johnson (1999) | Questionnaires | Suppliers & Distributors | Trust, Fairness and Absence of opportunism |
22 | Garbarino and Johnson (1999) | Questionnaires | Service providers & Customers | Trust, Satisfaction and Commitment |
23 | Hennig-Thurau (2000) | Questionnaires | Manufacturers & Customers | Trust, Product-related quality perception, Emotional and calculative and commitment |
24 | Naudé and Buttle (2000) | Questionnaires | Suppliers & Suppliers | Trust, Satisfaction, Coordination, Power and Profit |
25 | Boles et al. (2000) | Questionnaires | Business & Business | Trust and Satisfaction |
26 | Goodman and Dion (2001) | Questionnaires | Manufacturers & Distributors | Commitment |
27 | De Ruyter et al. (2001) | Interviews | Business & Business | Trust and Commitment |
28 | Hewett et al. (2002) | Questionnaires | Buyers & Sellers | Trust and Commitment |
29 | Woo and Cha (2002) | Questionnaires | Hotels & Their Guest | Trust and Satisfaction |
30 | Henning-Thurau et al. (2002) | Questionnaires | Service business & their Customers | Satisfaction and Commitment |
31 | Friman et al. (2002) | Case study | Service firms & their International partners | Trust and Commitment |
32 | Lang and Colgate (2003) | Questionnaires | Financial service providers & Online retail customers | Trust, Satisfaction, Commitment, Social bonds and Conflict |
33 | Keating et al. (2003) | Focus group & Questionnaires | Online retailers & E-shoppers | Trust, Effort, Value, Understanding and Communication |
34 | Walter et al. (2003) | Questionnaires | Suppliers & Customers | Trust, Satisfaction and Commitment |
35 | Roberts et al. (2003) | Questionnaires | Service firms & their customers | Trust, Satisfaction and Commitment |
36 | Sanzo et al. (2003) | Questionnaires | Industrial firms and Suppliers | Trust, Conflict and Value of relationship |
37 | Woo and Ennew (2004) | Questionnaires | Business & Business | Cooperation, Adaptation and Atmosphere |
38 | Fynes et al. (2004) | Questionnaires | Supplier chain – Manufacturers | Trust, Adaptation, Communication and Cooperation |
39 | Venetis and Ghauri (2004) | Questionnaires & Interviews | Advertising agencies & Business customers | Commitment |
40 | Lages et al. (2005) | Questionnaires | Exporters & Importers | Amount of information sharing, Communication quality, Long-term relationship orientation and Satisfaction |
41 | Bennett and Barkensjo (2005) | Questionnaires & Interviews | Charities & their Beneficiaries | Trust, Benevolence and Commitment |
42 | Farrelly and Quester (2005) | Questionnaires & Interviews | Football teams & Sponsors | Trust and Commitment |
43 | Van Bruggen et al. (2005) | Questionnaires | Business & Business | Trust, Satisfaction, Commitment and Conflict |
44 | Huntley (2006) | Questionnaires | Buyers & Sellers | Trust and Commitment |
45 | Ramaseshan et al. (2006) | Questionnaires | Departmental stores & their Tenants | Satisfaction and Commitment |
46 | Ulaga and Eggert (2006) | Questionnaires & Interviews | Purchasing managers & vendors | Trust, Satisfaction and Commitment |
47 | Leonidou et al. (2006) | Questionnaires | Exporters & Importers | Adaptation, Communication, Commitment, Cooperation, Satisfaction, Trust and Understanding |
48 | Carr (2006) | Interviews | Information systems managers & system Users | Trust, Satisfaction and Commitment |
49 | Beatson et al. (2008) | Questionnaires | Business & Leisure travellers | Trust, Satisfaction and Commitment |
50 | Chang and Ku (2009) | Questionnaires, Interviews & case study | Providers & Retailers | Trust, Satisfaction and Commitment |
51 | Vesel and Zabkar (2010) | Interviews | Retailers & Customers | Trust, Satisfaction and Commitment |
52 | Morry and Kito (2009) | Questionnaires | Human relationship – Spouse | Trait and Perception |
53 | Barry and Doney (2011) | Questionnaires | Suppliers & Retailers | Trust, Satisfaction and Commitment |
54 | Clark et al. (2011) | Questionnaires | Physicians & Sales representatives | Benefit, investment and dependences |
55 | Gentzler et al. (2011) | Questionnaires | Parental relationship | Communication |
56 | Keating et al. (2011) | Questionnaires | Businesses & Customers | Service delivery and loyalty |
57 | Leonidou et al. (2013) | Questionnaires | Exporters & Importers | Cooperation, communication, trust and commitment |
58 | Lin (2013) | Questionnaires | Service providers & their Customers | Trust and satisfaction |
59 | Rafiq et al. (2013) | Questionnaires | Retailers & Online grocery shoppers | Trust, Satisfaction and Commitment |
60 | Ying-Ping (2013) | Questionnaires | Suppliers & Retailers | Trust, Satisfaction, Commitment, Cooperation, Coordination and Adaptation |
61 | Atrek et al. (2014) | Interviews | Business & Business | Service performance, Service quality and Product quality |
62 | Lai (2014) | Questionnaires | Business & Customers | Service quality and Perceived value |