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Table 3 LSQ Research Approach Method

From: Assessment of logistics service quality dimensions: a qualitative approach

Method approach

Publication

Qualitative data analysis method

Caplice and Sheffi (1995), Fung and Wong (1998), Franceschini and Rafele (2000), Mentzer and Myers (2004), Rafele (2004), Davis and Mentzer (2006), Wojciechowska (2011), Rahmat and Faisol (2016), Gulc (2017)

Quantitative data analysis method

Emerson and Grimm (1996), Rutner and Langley (2000), Seth et al. (2006), Rafiq and Jaafar (2007), Gotzamani et al. (2010), Bouzaabia et al. (2013), Kavaliauskiene et al. (2014), Politis et al. (2014), Roslan et al. (2015), Lan et al. (2016), Yu et al. (2016), Kilibarda et al. (2016), Limbourg et al. (2016), Sohn et al. (2017), Murfield et al. (2017), Yumurtaci Hüseyinoğlu et al. (2018), Huma et al. (2019), Knop (2019), Iqbal (2020), Chen et al. (2020), Weli et al. (2020)

Multiple data analysis method

Bienstock et al. (1997), Mentzer et al. (1999), Mentzer et al. (2001), Stank et al. (2003), Rabinovich and Bailey (2004), Panayides and So (2005), Feng et al. (2007), Gil-Saura et al. (2008), Bienstock et al. (2008), Birdogan et al. (2009), Juga et al. (2010), Gil-Saura et al. (2010), Fugate et al. (2010), Kersten and Koch (2010), Rao et al. (2011), Thai (2013), Gil-Saura and Ruiz-Molina (2011), Kilibarda et al. (2012), Jang et al. (2013), Giovanis et al. (2013), Jang et al. (2014), Philipp and Grant (2015), Vural and Tuna (2015), Zailani et al. (2018), Le et al. (2019), Vazifehdan and Darestani (2019), Xu et al. (2019), Vu et al. (2019), Hong and Nguyen (2020)