Table 4 Service Quality Measurement Models in Selected Publications
From: Assessment of logistics service quality dimensions: a qualitative approach
LSQ measurement model | Publication ratio (%) |
|---|---|
SERVQUAL | 49 |
SERVPERF | 2 |
LSQ Scale | 32 |
Statistical Scale (EFA, CFA, ANOVA, SEM, MANOVA) | 15 |
Others | 2 |