Table 6 Semi-structured Interview Table
From: Assessment of logistics service quality dimensions: a qualitative approach
Role of the participant | Experience (years) | Type of organization | Business area | Interview length (min) | Method |
|---|---|---|---|---|---|
Senior manager | 11 | 3PL service provider | Logistics | 25 | Online meeting |
Logistics specialist | 5 | 3PL service provider | Logistics | 20 | Online meeting |
Logistics specialist | 5 | 3PL service provider | Logistics | 25 | Online meeting |
Manager | 7 | LSP’s customer | Retail | 30 | Online meeting |
Manager | 6 | LSP’s customer | Retail | 35 | Online meeting |